Support


See your subscription details

To find your profile and subscription details.<br/> <br/> 1. Open the app.<br/> 2. Tap Profile tab.<br/> 3. Tap on the profile settings image.<br/> <br/> <img class="instruction_image" src="/images/view_profile.png"> <br/> 4. Tap Subscription Settings.<br/> 5. Tap the subscription that you want to manage.<br/> 6. Tap Cancel Subscription. If you don’t see Cancel, the subscription is already canceled and won't renew.<br/> <br/><br/> <b>Or from your devices Settings:</b><br/> 1. Open the Settings app.<br/> 2. Tap your name.<br/> 3. Tap Subscriptions.<br/> <br/> <img class="instruction_image" src="/images/view_subscription.png"> <br/> 4. Tap the subscription that you want to manage.<br/> 5. Tap Cancel Subscription. If you don’t see Cancel, the subscription is already canceled and won't renew.<br/> <br/> For more information on canceling a subscription see the apple support page </p><p><a href = "https://support.apple.com/en-nz/HT202039">Apple Support - See or cancel your subscriptions</a>

About your subscription

If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends. </p><p>If you choose to buy an Rivr Pro or Originals Pro subscription, payment will be charged to your Apple ID account at the confirmation of purchase. The subscription automatically renews unless it is canceled at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period. You can manage and cancel your subscriptions by going to your account settings on the App Store after purchase. <ul> <li>Subscriptions automatically renew unless you cancel them.</li> <li>If you cancel, you can keep using the subscription until the next billing date.</li> <li>If you cancel during a trial period, you might lose access to content immediately.</li> </ul> </p><p>All purchases are final. Rivr cannot issue refunds for purchases charged to your Apple ID.

Canceling Streaming Service Subscription

If you are trying to cancel an <b>Netflix, HBO Max, Prime, Hulu, Disney+, Apple+, Showtime, AMC, Adult Swim, The CW, FX, Peacock</b> Subscription you should go directly to their respective website and cancel there.</p><p>You can <b>not</b> subscribe to any of these streaming services from within Rivr or Originals, and subcribing to Rivr Pro or Originals Pro will <b>not</b> give you access to any of these services.</p><p>If you have mistakenly subscribed to Rivr Pro or Originals Pro please follow <a href = "https://support.apple.com/en-nz/HT202039">these instructions</a> to cancel your subscription.